Which Of The Following Statements Concerning Service Guarantees Is False?

ane, Which of the following statements is not true concerning a...

1, Which of the post-obit statements isnot true concerning a service guarantee?

Grouping of reply choices

A) A well designed and implemented service guarantee can help a house gain control over its performance.

B) Fearfulness of client cheating inhibits some mangers from adopting a service guarantee.

C) Managers are probable to worry well-nigh the costs of a service guarantee, but for the incorrect reasons.

D) Managers who seek command over the fiscal consequences of a service guarantee should require customers to meet various conditions.

2, Consistent with class discussion, which of the following choices reasonably complete the post-obit statement?

           Quality ____________________.

I.  cannot be defined.

II.  is defined by the customer.

III. is imperative for long-run business success.

IV. is easy to define.

three, Which of the choices best completes the following statement?

Following the Total Quality (TQ) concept, a company's quality efforts should start with an agreement of the needs of ________.

Grouping of reply choices

A) "the boss"

B) internal organizational relationships.

C) the customer.

D) the people who deal with the outside customer.

E) the organizational hierarchy.

four, You are developing anX-bar nautical chart based on sample means. The standard divergence of the process is iv; the long term mean is 24. Following the usual definition of process capability as plus or minus 3 standard deviations around the hateful, which of the following is your UCL (upper command limit)?

five, Your customers are complaining about slow response time from your field service technicians.

Which of the following tools would you use to evidence the relationship betwixt the possible causes of this problem?

Group of answer choices

A) checklist

B) Pareto chart

C) histogram

D) control chart

E) cause-and-consequence diagram

half-dozen, Quality control charts have a central line (representing the long-term process mean) and upper and lower control limit lines (plus or minus three standard deviations from the mean). Which of the following is not  a reason that the process being monitored with the chart should be investigated?

Group of answer choices

A) A large number of plots are shut to the upper or lower control lines.

B) The distribution of the plots is not normally distributed (not a statistically normal distribution).

C) I or more than plots fall above or beneath the command limits.

D) At that place is a change in raw materials or operators.

E) There is a run of five plots above the central line between the first and 2nd standard deviations.

7, The time duration in which capacity planning is for less than one month is well-nigh likely:

Group of answer choices

A) Immediate range

B) Short range

C) Medium range

D) Intermediate range

E) Long range

Answer & Explanation

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Which Of The Following Statements Concerning Service Guarantees Is False?,

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